Moose Toys Recalls Toy Frogs Due to Chemical and Injury Hazards
Announcement:
At Moose Toys, the safety of consumers is our top priority. Purely as a precautionary measure, the Company has decided to voluntarily recall the Little Live Pet Lil Frog (SKU: 28217) and Lil Frog Lily Pad (SKU: 28218) products. The recall is due to a design defect which could cause a safety issue. If the batteries cap is removed it can become a projectile and the chemicals can leak posing chemical and injury hazards.
This voluntary recall is only limited to these two Frog products and does not impact any other items in the Little Live Pets range.
Customers who have either of these products are asked to stop using them and arrange a return to Moose Toys [Click Here to Contact]. Although there is minimal risk of injury, customers are asked not to open the Frog’s battery compartment or remove the batteries.
Please contact us on the above details for information regarding the return or disposal of the product. A process has been established to offer all consumers a free replacement product.
Moose Toys is working cooperatively with the U.S. Consumer Products Safety Commission (CPSC), the Australian Competition and Consumer Commission and all relevant authorities on this voluntary recall.
Incidents/Injuries:
The firm has received 17 reports of the battery’s cap becoming a projectile or battery chemicals leaking, including two injuries that resulted in emergency room and doctor’s office visits for eye irritation from the battery chemicals.
Remedy:
Consumers should immediately stop using the toy frogs, refrain from opening the battery compartment and contact Moose Toys for a free replacement Little Live Pet product.
Sold At:
AAFES, Target, Toys “R” Us and Walmart stores nationwide and online at Amazon.com from August 2016 through February 2017 for about $15 for the Lil Frog and $25 for the Lil Frog Lily Pad.
Manufacturer(s):
Moose Toys Proprietary Ltd., of Australia
Importer(s):
Regal Logistics, of Fife, Wash.
Manufactured In:
China
Frequently Asked Questions
What product is being recalled?
Little Live Pets Lil Frog (28217) and Lil Frog Lily Pad (28218) products are being voluntarily recalled. No other products in the Little Live Pets range are impacted.Why is Moose Toys doing this voluntary recall?
At Moose Toys the safety of consumers is our top priority. Purely as a precautionary measure, Moose Toys has issued a voluntarily recall of these products. The recall is due to a design defect which could cause a safety issue. If the batteries cap is removed it can become a projectile and the chemicals can leak posing chemical and injury hazards.How many incidents have there been?
Of the nearly 700,000 Frogs sold globally, we have received reports of 17 incidents. There have been no reported serious injuries.
Little Live Pets Lil Frog (28217) and Lil Frog Lily Pad (28218) products are being voluntarily recalled. No other products in the Little Live Pets range are impacted.Why is Moose Toys doing this voluntary recall?
At Moose Toys the safety of consumers is our top priority. Purely as a precautionary measure, Moose Toys has issued a voluntarily recall of these products. The recall is due to a design defect which could cause a safety issue. If the batteries cap is removed it can become a projectile and the chemicals can leak posing chemical and injury hazards.How many incidents have there been?
Of the nearly 700,000 Frogs sold globally, we have received reports of 17 incidents. There have been no reported serious injuries.
What should customers with Lil Frogs do?
Consumers who have either of these products are asked to stop using them and arrange a return via [Click Here to Contact] . Although there is minimal risk of injury, please do not open the Frog’s battery compartment or remove the batteries.
Consumers who have either of these products are asked to stop using them and arrange a return via [Click Here to Contact] . Although there is minimal risk of injury, please do not open the Frog’s battery compartment or remove the batteries.
What is the best way to dispose of the battery from an environmental perspective?
Moose are working with the relevant authorities to ensure batteries are disposed of as per regional regulations. Please arrange to return your Frog to Moose and we will ensure that all batteries are disposed of correctly.
My Lil Frog appears to be okay. Can I still use it?
No.
Can I get a refund? What if I do not have the sales receipt?
Yes. You can still get a refund or replacement without a receipt. Please contact us via the email form or phone for further information.
No.
Can I get a refund? What if I do not have the sales receipt?
Yes. You can still get a refund or replacement without a receipt. Please contact us via the email form or phone for further information.
Does the recall impact any other Little Live Pets products?
No. Only the Lil Frog (28217) and Lil Frog Lily Pad (28218) products are being voluntarily recalled.How can I tell if my product has been effected by the recall?
In the interests of consumer safety all Lil Frogs are being recalled.
No. Only the Lil Frog (28217) and Lil Frog Lily Pad (28218) products are being voluntarily recalled.How can I tell if my product has been effected by the recall?
In the interests of consumer safety all Lil Frogs are being recalled.
